RevComm Launches AI Voice Analysis to Detect Customer Harassment in Retail

RevComm, a voice analysis service provider, announced it will launch a service analyzing customer conversations in stores and service counters using AI by the end of 2026. Using the company's voice analysis AI "MiiTel," the service can improve customer service quality and sales closing rates. It features the ability to detect signs of customer harassment from customer voice tone and display alerts on store manager monitoring screens. The company won the CES 2025 AI Innovation Award in January 2025 and the Minister of Internal Affairs and Communications Award in the "Japan Startup Award 2025" in August 2025.